Cancellation Policy

At Ali Raza Cosmetics, customer satisfaction is our top priority. Please review our cancellation policy below before placing your order.

Order Cancellation

  • You can cancel your order within 2 hours of placing it, provided it has not been processed or shipped.

  • To cancel your order, please contact our support team immediately via email at alirazacosmetics1@gmail.com or through our Shopify contact form.

  • If your order has already been shipped, it cannot be canceled. However, you may be eligible for a return or exchange under our Return & Exchange Policy.

Prepaid Orders

  • For prepaid orders canceled within the allowed time frame, a full refund will be issued to your original payment method within 5–7 business days.

Cash on Delivery (COD) Orders

  • COD orders can also be canceled within 2 hours. Repeated cancellations of COD orders may result in account restrictions.

Order Modifications

  • Unfortunately, we do not allow modifications (such as product or address changes) once an order is placed. Please cancel and place a new order if needed.

Cancellation by Ali Raza Cosmetics

  • We reserve the right to cancel orders due to unforeseen circumstances, such as:

    • Unavailability of product(s)

    • Incomplete or invalid shipping details

    • Suspected fraudulent activity

In such cases, you will be notified immediately, and a full refund will be processed.

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